iSimulate Privacy Policy

Introduction:

iSimulate provides world class simulation systems that are a realistic and cost-effective solution to organisations across the world.

Our mantra is simple – use the best of current mobile technology to create products that are more advanced, simpler to use and more cost effective than traditional simulation solutions.

We are dedicated to keeping any and all data that we receive safe and used appropriately. This Privacy Policy describes how and when we collect, use, and share your information.

When this policy mentions “we” or “us,” it refers to the controller of your information under this policy, the controller is based at Unit 17 Molonglo Mall FYSHWICK Canberra ACT 2609, Australia.

If you have any questions or comments about this Privacy Policy, please email any enquiries through to info@isimulate.com

Collection and Use:

We collect personal contact information for two purposes, invoicing and customer support.
This information is either collected using our online webform, via email, physical mail or phone with our sales consultants or finance staff.

To provide quotations and stock, personal information may be requested which may comprise title/position, first and last name, email address, phone number, country of origin and/or postal address. This information is stored until supplies and services have been received and payment has been confirmed.

Relevant contact details such as email, contact number and country of origin may be stored for ongoing customer service support and software updates.

This further information for customer support and notification of software updates is used only after a customer has completed a consent form.

This information is stored for a 5-year period at which point iSimulate will reaffirm consent for storage of personal contact details.

Consent will be gained prior to any dissemination of marketing information from pre-existing personal contact information. At no point will consumers personal information be used in an inappropriate manner.

Where we have third parties that may have access to your personal contact details we have made all possible measures to ensure that they have no access to financial details, and any other information visible is contractually locked to only be used for customer support purposes.

Controlling your information:

At any point you have the right to contact us at info@isimulate.com and inform us that you would like your personal or contact details removed from our databases.

You also have the right to determine the variety and level of information that we have in our databases and you can change your information by emailing us at info@isimulate.com

Cookies:

Like many websites, we use cookies and similar technologies to collect additional website usage data and to improve our Services. A cookie is a small data file that is transferred to your computer or mobile device.

We may use both session cookies and persistent cookies to better understand how you interact with our Services, to monitor aggregate usage by our users and web traffic routing on our Services, and to customise and improve our Services.

Although most web browsers automatically accept cookies, some browsers’ settings can be modified to decline cookies or alert you when a website is attempting to place a cookie on your computer.

Law and Harm:

Notwithstanding anything to the contrary in this Privacy Policy, we may preserve or disclose your information if we believe that it is reasonably necessary to comply with a law, regulation, legal process, or governmental request; to protect the safety of any person; to address fraud, security or technical issues; or to protect our or your users’ rights or property.

However, nothing in this Privacy Policy is intended to limit any legal defences or objections that you may have to a third party’s, including a government’s, request to disclose your information.

Changes to this Policy:

We may revise this Privacy Policy from time to time.

The most current version of the policy will govern our processing of your personal data and will always be at http://www.isimulate.com/en/privacypolicy/

If we make a change to this policy that, in our sole discretion, is material, we will notify you via an email address associated with your account.

By continuing to access or use the Services after those changes become effective, you agree to be bound by the revised Privacy Policy.

Payment Information:

Billing information such as your credit or debit card number, card expiration date, CVV code, and billing address, or other relevant billing information is collected for invoicing purposes. This information is not stored beyond this process.

Global services:

iSimulate operates worldwide we are based at Unit 17 Molonglo Mall FYSHWICK Canberra ACT 2609, Australia.

Where the laws of your country allow you to do so, you authorise us to transfer, store, and use your data in Australia, and any other country where we operate.

In some of the countries to which we transfer personal data, the privacy and data protection laws and rules regarding when government authorities may access data may vary from those of your country.

When we transfer personal data outside of the European Union we ensure an adequate level of protection for the rights of data subjects based on the adequacy of the receiving country’s data protection laws, contractual obligations placed on the recipient of the data.